Who is this apprenticeship for?
People supporting colleagues, customers, devices, applications or digital systems in the workplace.
What will the apprentice develop?
How MI delivers it
Workplace learning with live virtual sessions, coaching and guided practical activities.
Learning is connected to the apprentice's real job through structured teaching, coaching, workplace activity and regular progress reviews.
Why develop someone through this programme?
Builds confident first-line digital capability and helps reduce downtime, improve user experience and strengthen digital adoption.
Assessment
MI aligns the learning plan and assessment preparation to the standard version that applies on the apprentice's start date.
Progression
IT support, digital applications, service desk, infrastructure, network or wider digital roles.
Entry and eligibility
MI completes an initial assessment before enrolment to review the apprentice's role, existing knowledge, prior learning and support needs. Employer-specific entry requirements can also apply.