We’re incredibly proud to celebrate a major achievement at MI Education and Training, a 100% Distinction Pass Rate for our Holcim Level 2 Customer Service Apprentices!!
This outstanding result is a testament to the dedication, drive, and determination shown by every learner in the cohort. Throughout their apprenticeship journey, they consistently demonstrated professionalism, commitment to personal development, and a passion for delivering excellent customer service.
Working in partnership with Holcim, we’ve supported these apprentices through a structured and engaging learning experience, helping them grow their confidence, skills, and real-world knowledge.
This result reflects not only the hard work of our learners, but also the exceptional support from our expert coach and the team at Holcim, who have helped create a thriving environment for growth and success.
Congratulations to all of our brilliant apprentices — you’ve set the bar high!! We can’t wait to see what you do next!
Below you can meet some of the amazing Hoclim apprentices and hear about their apprenticeship experience. ⬇️
Harry Folwell
As an apprentice I have developed my skills and learned essential behaviours that have significantly enhanced my customer service and sales techniques. This course has not only facilitated my learning and improvement but has also enabled me to excel in my career as a sales representative.
Through my customer service practitioner apprenticeship, I achieved far more than I anticipated and successfully graduated with a distinction!
Priya Gogar
My experience as a Customer Service Practitioner Apprentice has been incredibly valuable. I have developed key skills that are transferable to many other areas of business and have built a strong foundation in customer service. As I approach the end of my apprenticeship, I feel confident in my abilities and excited to take on more responsibility in the future. Looking ahead, I hope to continue building my career in customer service, with a focus on customer satisfaction and process improvement. I am eager to take on leadership roles and help other team members develop their customer service skills.
Billy Spencer
Becoming an apprentice is one of the most rewarding choices I’ve made across my working career, and has made my integration to a massive multinational company a pleasure to be involved with. It can be daunting starting a brand new job, but the encouraging support that I have received as an apprentice has made the whole experience extremely enjoyable. I have just finished my Customer Service apprenticeship and can wholeheartedly say that it was the right decision for me, and I would strongly recommend an apprenticeship to anyone who may be either unsure about their future, or apprehensive about joining the working world.
A message from Holcim:
‘At Holcim, we believe that investing in people is key to driving excellence, and our customer service apprentices have truly exemplified this. We are incredibly proud to celebrate the achievements of those who have successfully completed their apprenticeships, demonstrating unwavering dedication, growth, and a commitment to delivering exceptional service.
Throughout their journey, our apprentices have developed not only strong technical skills but also the confidence and expertise to handle complex customer interactions, problem-solve effectively, and enhance the overall experience for our clients. From mastering product knowledge to building meaningful customer relationships, they have become invaluable members of the Holcim team.
Their hard work has strengthened our customer service operations, bringing fresh ideas, energy, and a passion for excellence. Many have gone on to take on greater responsibilities, proving that apprenticeships are not just a starting point but a gateway to long-term career success within Holcim.
To our apprentices—we celebrate your achievements, your growth, and the impact you’ve made. Your journey is an inspiration, and we are excited to see where your careers take you next. Congratulations on this milestone, and thank you for your contribution to Holcim’s continued success!’ Prinal Shah – People Development Business Partner (Early Careers)
Mark Brooks – Learning & Development Coach
‘I’m incredibly proud of a fantastic group of learners I’ve had the privilege to support: Caitlin Barnes, Alissa Neal, William Nettelfield, Priya Gogar, Billy Spencer, and Harry Folwell.
Each of them has successfully achieved a Distinction in their Customer Service Practitioner Level 2 Apprenticeship End Point Assessment – a tremendous accomplishment that reflects not only their capability, but also their commitment and determination throughout their learning journey.
Their resilience, tenacity, and willingness to embed their learning into their day-to-day roles was excellent. They showed consistent engagement, embraced feedback, and approached every support session with positivity and drive. Their growth in confidence was evident and played a key part in their EPA success.It’s been a real pleasure to support such motivated individuals – congratulations to each of you on this well-deserved result!’
