Customer Service Practitioner Level 2 Apprenticeship Overview
The level 2 Customer Service Apprenticeship from MI offers a great opportunity for learners to develop, grow and improve, their customer service knowledge and skills. Over 12-15 months customer service apprentices will develop key skills and behaviours in customer understanding, regulations & legislation and the customer experience, enabling learners to offer outstanding customer service and have the confidence to deal with customers in a positive and professional way.
Dedicated Learning and Development Coach will familiarise themselves with your organisation and its culture to ensure we deliver an apprenticeship programme that is relevant to your business and creates impact. Throughout the apprenticeship journey, your apprentices will be encouraged, challenged and support to reach maximum potential, starting with a comprehensive induction and progressing through engaging, blended learning modules. These modules combine essential customer service competencies, all designed with flexibility to fit individual learning styles.
This apprenticeship covers areas including.
Customer & Organisational Insight – Understanding customers, business operations, and regulations
Communication & Influence – Engaging, persuading, and delivering great customer experiences
Interpersonal & Problem-Solving – Managing challenges, conflict resolution, and teamwork
Professionalism & Personal Development – Strong organization, collaboration, and workplace behaviours.
Customer Service Specialist Level 3 Apprenticeship Overview
The level 3 Customer Service Apprenticeship offers a great opportunity for learners to develop, implement and hone, their customer service knowledge and skills. Over 13-16 months customer service apprentices will develop key skills and behaviours in customer service culture, service improvement and the customer journey, transforming reactive, troubleshooting teams into proactive customer experience specialists with a passion to deliver outstanding service.
Dedicated Learning and Development Coach will familiarise themselves with your organisation and its culture to ensure we deliver an apprenticeship programme that is relevant to your business and creates impact. Throughout the apprenticeship journey, your apprentices will be encouraged, challenged and support to reach maximum potential, starting with a comprehensive induction and progressing through engaging, blended learning modules. These modules combine essential customer service competencies, all designed with flexibility to fit individual learning styles.
This apprenticeship covers areas including.
Business & Customer Journey Knowledge – Understanding business operations and customer paths.
Customer Insights & Experience – Enhancing service performance and improving customer experiences
Service Improvement & Culture – Fostering a customer-focused culture and continuous service enhancement.
Interpersonal Skills & Teamwork – Building strong relationships and professional behaviours.
85% OF EMPLOYERS WITH APPRENTICES WOULD RECOMMEND APPRENTICESHIPS TO OTHER EMPLOYERS.
DEPARTMENT OF EDUCATION APPRENTICESHIPS EVALUATION 2021 – EMPLOYERS RESEARCH REPORT MARCH 2022